Songkeep — Refund & Satisfaction Policy

Last updated: July 31, 2026

We want giving a Songkeep song to feel completely risk-free. Here is exactly how it works.

1. You Hear It Before You Buy It

Every order includes a free preview of your song before any payment. You approve the lyrics and listen to the preview first — so you always know what you are buying.

2. Our Satisfaction Guarantee

If you are not happy with your purchased song:

Step 1 — Free redo. Within 7 days of delivery, email support@songkeep.app and we will regenerate your song once, free of charge. You can adjust the style or lyrics before the redo. (We reply within 24 hours, usually much faster.)

Step 2 — Money back. If you are still not satisfied after the redo — or if you simply prefer a refund — email us within 7 days of the original delivery and we will give you a full refund. No interrogation, no hoops.

3. Always Refunded, No Questions Asked

We will always refund in full if:

• Your song could not be generated or delivered;
• The delivered files are corrupted, incomplete, or materially defective (e.g., audio glitches, wrong files);
• You were charged more than once for the same order.

4. Small Print (kept small on purpose)

• Refunds are issued to the original payment method via our payment partner (Creem, the merchant of record). Banks typically post refunds within 5–10 business days.
• The guarantee covers one free redo and/or one refund per order. It is not intended for bulk-generating alternates, and we may decline requests that show clear abuse (e.g., repeated purchase-refund cycles, downloading and mass-distributing then refunding).
• After a refund, your license to use the song ends and the gift page may be deactivated.
• EU / UK customers: you have a statutory 14-day withdrawal right for digital content. By purchasing, you request immediate delivery and acknowledge that the withdrawal right lapses once delivery of the digital content has begun — however, our 7-day satisfaction guarantee above still applies in full, so you lose nothing in practice.
• Nothing in this policy limits any non-waivable rights you have under your local consumer law.

5. How to Reach Us

Email support@songkeep.app with your order email address and (if you have it) your order or gift link. A human reads every message. We reply within 24 hours, usually much faster.

The English version of this Policy is the governing version; translations are for convenience only.

The English version is the governing version; translations are for convenience only.